Delivery & Shipping
Information about the delivery of your Aquasani products
📦 Delivery Zones
We deliver
currently in the following countries:
🇫🇷 Metropolitan France
🇧🇪 Belgium
🇱🇺 Luxembourg
🇪🇸 Spain
🇮🇹 Italy
🇩🇪 Germany
🇵🇱 Poland
🇨🇿 Czech Republic
🇸🇰 Slovakia
🇹🇷 Türkiye (urban area)
For
For other European destinations, please contact us directly beforehand.
order.
🚚 Delivery times
Our deadlines
Processing and shipping times are 1 to 2 business days .
Delivery times vary depending on the destination:
Country / Region
Carrier
Estimated time
France - Colissimo / GLS - 2 to 4 business days
Belgium / Luxembourg - GLS / DPD - 3 to 5 business days
Spain / Italy - GLS / DHL - 4 to 6 business days
Poland / Slovakia - GLS / InPost - 3 to 6 business days
Türkiye - DHL Express - 5 to 8 business days
💰 Delivery fees
The costs of
Shipping costs are calculated automatically based on the weight of the package, your
country and shipping method selected when ordering.
Free delivery
from €150 including VAT (only in mainland France).
📦 Order tracking
Once
Your order has been shipped; you will receive a confirmation email with a number.
tracking allowing you to track your package in real time via the website of
carrier.
📍 Home delivery or to a pickup point
relay
- Delivery
at home (default) - Delivery
Pickup point available in some countries (option to choose)
(during payment)
🚨 Delivery delays or problems
In the event of
delay, damaged package or missing item:
- Contact us
quickly by email: [email SAV] - Join
Your order number + photos if necessary - We
We will find a quick solution (refund, reshipment, etc.)
🔁 Package not collected / Address
incorrect
If a package
was returned to us due to an incorrect address or failure to claim at the collection point.
relay, reshipping fees may be charged .
Please
Always check your details carefully before submitting.
❓ Frequently Asked Questions
May I
Choose the delivery date?
Not yet,
But you can track your package as soon as it is shipped.
Ship yourself
to the French overseas departments and territories?
No,
only to continental Europe.
Do you volunteer?
Express delivery?
Yes, for
For some destinations, we offer a DHL Express option (for a fee).
📞 Need help?
OUR
Customer service is available for any questions related to shipping or the
Delivery of your order.
- 📧 Email: [customer service email address]
- 📞 Phone: [customer service number]