Frequently Asked Questions (FAQ) – Crusher Anni / Aquasani
1. What is a macerator toilet or a lifting pump?
It's a device that allows wastewater to be evacuated, even without a slope.
natural or proximity to a traditional drain. It grinds (in the
(in the case of toilets) and pumps the water to a higher drainage point or
further away.
2. What are Aquasani products used for?
The products
Aquasani allows:
- to add a toilet or a bathroom wherever you like
seems ; - to circumvent planning constraints or
renovation; - to avoid costly plumbing work;
- to create a sanitary space in a room
without evacuation.
3. Can an Aquasani product be installed by oneself?
Yes, most of our models are designed to be installed without assistance.
professional, provided the instructions are followed. A skilled DIY enthusiast can
The assembly can be completed in a few hours.
4. How long does the installation take?
Between 2 and 4 hours depending on the model and the layout of the premises.
The installation is quick, clean and does not require heavy tools.
5. What models are available?
Our range
understand :
- toilets with integrated macerator (Aquacompact,
Silence, Wall, Design); - pumps for WC + sink/shower (Eco, 3);
- pumps for toilets only (Aquasani 1);
- kitchen or laundry room pumps (Pump
Aquasani).
6. Which model suits me?
- Uniquely
WC: Aquasani 1 or Aquacompact
; - WC + 1 or
2 devices: Aquasani Eco ; - WC +
shower + sink + bidet: Aquasani 3
; - Sink /
Kitchen/Washing Machine: Pump
Aquasani .
7. Can I connect a washing machine?
Yes, with a pump
Aquasani . Check that the water temperature does not exceed
not 40 °C.
8. Does it make noise?
The Silence models
operate at less than 55 dB – that's more
quieter than a cooker hood or a microwave.
9. How long does a device last?
On average 8 to
10 years or more under normal use with regular maintenance.
10. Are there any interviews to be done?
Yes :
- avoid
fats and solids, - control
the joints should be changed once a year. - to use
suitable cleaning products (without
aggressive acids).
11. Can we use chemical products?
No. He is
It is strongly advised against using drain cleaners or acids.
Corrosive. Prefer the
gentle solutions.
12. Do the products comply with the standards?
Yes. All our
products comply with the EC directive and are tested for
to meet European requirements.
13. How to drain water without a slope?
Thanks to the
Integrated pump, the water is expelled under pressure up to 5
meters high or 50 meters horizontally (depending on the model).
14. What happens in the event of a power outage?
The pump does not
It won't work. Simply avoid using the connected devices until...
the restoration of the power supply.
15. Can I install an Aquasani device outdoors?
No. The
products are designed for indoor domestic use only, in
rooms not exposed to frost.
16. Are the products manufactured in Europe?
Yes. Our
products are designed and assembled in Europe, with an R&D office based in
France.
17. What is the guarantee?
She's 2 years old.
covers manufacturing defects and failures not related to faulty workmanship
use.
18. Can I hide the crusher behind a casing?
Yes, so much so.
that access is provided for maintenance. It is common to integrate the crusher
in a piece of furniture or casing.
19. Do I need a plumber to install it?
This is not
mandatory. But for complex installations (multiple devices or
floors), a professional is recommended.
20. What type of piping should be used?
Pipe
PVC or flexible pressure hose with a diameter of 22 to 32 mm, depending on the model. Smooth to
inside to avoid traffic jams.
21. What to do if the engine runs but does not expel fluid?
Check:
- the state
of the non-return valve; - THE
possible blockages in the pipe; - there
Electrical tension. If the problem persists, contact our customer service department.
22. How many devices can I connect?
According to the
model :
- Aquasani
1: 1 appliance (WC), - Eco: 3
(Toilet + sink + shower or bidet) - 3:
up to 4.
23. Can I connect a bathtub?
Uniquely
provided the flow rate and volume do not exceed the model's capacity. Aquasani Pump
or Aquasani 3 may be suitable, under certain conditions.
24. Can the products be used in a rented property?
Yes, so much so.
that the installation is compliant and reversible. This is ideal for creating a toilet or
a bathroom without major renovations.
25. How to buy an Aquasani product?
Via our
Official website or partner marketplaces. Delivery throughout Europe.
You have
Any other questions? Contact us via [email address] or our online form.
line.